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Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

Shipping & Handling

1. Our main markets are the United States. The time frame of order delivery is divided into two parts:

Processing time: 3-5 business days
Shipping time: 15-20 business days

2. Shipping fee:

Standard shipping: AU$ 9.99
Priority Shipping: AU$ 21.99
Free shipping on orders over AU$ 89.99+

3. Shipping methods: 4PX、YunExpress、Wanb Express、UBI

We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and custom clearance issues.
Please contact our customer service team if there is any question concerning the time to dispatch.

Order Processing

Unless otherwise notified, all orders will leave our warehouse within 1 to 3 working days. After the product leaves the factory, it usually takes 7 to 14 working days to receive the goods, depending on your alternative location. After the product is shipped, you will immediately receive a tracking number from the shipping company. This will let you know where the goods are and how long it will take.

Thank you to all our customers for your continued support and patronage. In order to provide a better shopping experience, we have decided to upgrade our warehouse, factory and website from February 9th to February 15th, so there will be a delay in logistics and products purchased before February 9th will not be received until March 1st, so please be patient.

Please note that delivery time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with a longer processing time.

If there are any problems with your order, you can submit a trouble ticket to our support center for further assistance. Our dedicated customer service team will contact you within 24 hours.

Do you provide tracking information?

Yes, you will receive an email with tracking information after your order is sent. If you still have not received the tracking information within 5 days, please contact us.

My tracking record says “No information is currently available.”
If the tracking information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the updated status of the tracking website. Click here to enter the tracking number to view the logistics information.

Taxes & Duties

Please note that our products do not charge any taxes.
*All shipping times do not include customs clearance/customs delays.

Thank you for trusting our business. If you have any questions, please contact our customer service center: service@koalapparel.com for help with your order.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.